Shipping & Returns


Q: How do I get FREE shipping on my order?

All Pre-owned/used parts ship free within the lower 48 United States. New parts and accessories ship Free once you exceed $99.  We are unable to offer Free shipping to AK, PR, HI, US Protectorates, and all non US countries.  


Q: How fast is my order processed?

Orders are processed the same or following business day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of US holidays.


Q: When will my order ship?

All shipments leave Monday through Friday. 


Q: What shipping options are available?

All shipments are sent by either USPS or Fedex, unless otherwise requested. All orders must ship to a physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.


Q: Do you ship outside of the USA?

Most items can ship internationally, except for large items that require freight shipping.


Q: How will you ship my order?

We ship primarily through US Mail and FedEx


Q: Do you ship to Alaska, Puerto Rico and Hawaii?

Most orders can ship to Alaska, Puerto Rico & Hawaii, with the exception of large items that require freight shipping.


Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.


Q: How much is shipping?

Shipping is free on all orders over $99 and on pre-owned parts with the lower 48 contiguous states! Orders under $99 for new parts and accessories will be calculated based on weight and your location. International shipping is calculated at checkout. 


Q: When will I receive my order?

Orders will ship the same or within 1 business day.

For US orders, standard ground shipments will take 1-5 business days to arrive, USPS Priority mail arrives within 1-3 business days, and USPS First Class 1-4 business days, depending on which continental state item is ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.


Q: Do you offer expedited shipping?

Typically, we do not.  Please contact us if you have a need to expedite shipping.


Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.


Q: Can I send an order to a country other than the United States?

Yes, you will need to change the ship to address at check out and your billing information must match your credit card.  


Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances that are out of our control at our business.


Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. However, If the original package does arrive, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.


Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.


Q: Item is on backorder

On a rare occasion an item may be on backorder.  We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, back ordering the unavailable items.


Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or Fedex and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less a 20% restocking fee.


Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.


Q: Restocking Fee

The only time a restocking fee is charged is if the original packaging is not included, or damaged beyond use. 

If the item is returned to us due to an incorrect address.  


Q: Return Shipping Costs

If an item is not as described or arrives damaged, 31 Motorsports will pay return shipping.  For items that a customer no longer wants, the customer is responsible for return shipping.


Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.